Effective Date: July 31, 2024
At Ticjana Marketing Blog, we are committed to providing high-quality digital marketing courses. This refunds and returns policy explains how we handle requests for refunds for our digital products. Please read this policy carefully before making a purchase.
1. General Refund Policy
Due to the nature of our digital products, all sales are final. We do not offer refunds once the course materials have been accessed or downloaded. However, we understand that exceptional circumstances can occur, and we are here to address any issues you may encounter.
2. Eligibility for Refunds
Refunds will only be considered under the following conditions:
- Accidental Purchase: You purchased the wrong course by mistake and have not accessed or downloaded any course materials.
- Technical Issues: You experience significant technical difficulties that prevent you from accessing the course, and our support team is unable to resolve the issue within a reasonable timeframe.
- Misrepresentation: The course description or content significantly deviates from what was advertised.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Customer Support: Email us at veroriticjana@gmail.com with the subject line “Refund Request.”
- Provide Details: Include your full name, email address, order number, and a detailed explanation of why you are requesting a refund.
- Review and Response: Our customer support team will review your request and respond within 7 business days.
4. Refund Conditions
- Payment Method: Refunds will be issued to the original payment method used during the purchase.
- Processing Time: If your refund request is approved, please allow up to 14 business days for the refund to be processed and reflected in your account.
- Deductions: In some cases, transaction fees charged by payment processors may be deducted from the refund amount.
5. Fees and Costs
- No Fees for Refund Requests: We do not charge any fees for requesting a refund.
- Transaction Fees: Any applicable transaction fees may be deducted from the refund amount, depending on the payment method used.
6. Specific Product Requirements
- Digital Products: Refunds are only available if the digital product has not been accessed or downloaded. Once accessed or downloaded, the sale is final.
- Technical Issues: If requesting a refund due to technical issues, please provide a detailed description of the problem and any error messages received.
7. Contact Information for Customer Support
For any questions or assistance with your refund request, please contact us at:
Ticjana Marketing Blog
Email: veroriticjana@gmail.com
Address: Albania, Durres
8. Amendments to This Policy
We reserve the right to update or amend this refunds and returns policy at any time. Any changes will be posted on this page, and you are advised to review this policy periodically for any updates.
9. Exceptions
There are no exceptions to this refund policy outside of the conditions stated above. We do not offer refunds for dissatisfaction with the course content, as we provide detailed descriptions and previews to help you make an informed purchase.
10. Dispute Resolution
If you are not satisfied with our decision regarding your refund request, you may contact our customer support team to discuss the matter further. We are committed to resolving disputes in a fair and timely manner. If a resolution cannot be reached, you may seek assistance through your payment provider or pursue legal remedies as provided by applicable law.
11. Customer Feedback
Your feedback is important to us. If you have any suggestions or comments regarding our courses, refund policy, or overall service, please feel free to share them with us. Your input helps us improve our offerings and better serve our community.
12. Fair Use Policy
We encourage fair use of our digital products. Abuse of our refund policy, such as repeated requests for refunds without valid reasons, may result in restrictions on your access to our services and the termination of your account.
13. Refund Policy Acknowledgment
By purchasing a course from Ticjana Marketing Blog, you acknowledge that you have read, understood, and agreed to this refund and returns policy. This acknowledgment forms part of the terms and conditions governing your use of our website and services.
We strive to provide high-quality digital marketing courses and excellent customer service. If you have any questions or concerns about this policy, please do not hesitate to reach out to us. Thank you for choosing Ticjana Marketing Blog for your digital marketing education needs.
Contact Information
For further assistance or inquiries regarding our refund and returns policy, please contact us at:
Ticjana Marketing Blog
Email: veroriticjana@gmail.com
Address: Albania, Durres